Cloud contact center · AI voice agent · Business suite

Your whole call center in one browser tab. Your AI agent answers every call.

VoiceLoom runs the phones, the agents, the reports, the tickets and an AI phone agent that books from your own data. Every client gets its own brand and its own database. Nothing to install.

Take the product tour
Browser softphone99 report chartsWhite-labelAI voice agentMany languages
AI voice agent · Customer lineExample call · 01:42
Live
Hi, I need to move my appointment to Thursday.
I can do that. Thursday has 10:30 in the morning or 2:15 in the afternoon. Which works better?
2:15, please.
Done. You're booked for Thursday at 2:15 pm. Your reference is A-P four eight two one.
● Ticket AP-4821 updated · Appointment moved · read back to caller
Answers from your own dataHands off to a free agentLogged like any call
99report charts across 20 subject tabs
1isolated database per client
0software to install for agents
4roles with least-privilege access, from agent to administrator

Product tour

Everything a contact center runs on, already connected

Agents, supervisors and administrators each get the screens they need, and every screen works from the same live call data.

AI voice agent

An agent that never puts callers on hold

It answers your public number in natural, spoken conversation, works only from your own products, prices, schedules and knowledge base, and passes the call to a person the moment it should.

1
Greets and listensSpeaks first, then waits. Numbers, dates and reference codes are spoken in words.
2
Answers from your dataPrices, schedules, locations and policies come from your own data and knowledge base. If the answer isn't there, it says so instead of guessing.
3
Takes action and confirmsCollects bookings, orders or requests step by step, spells names back, reads the whole request back and creates the ticket on your own form.
4
Hands off cleanlyRings an Available agent with an idle phone for 20 seconds. If nobody picks up, the caller returns to the AI, which offers another agent or a callback.
Per clientYour greeting, persona, language and voiceConfigured in settings, separately for every client.
Caller historyPrevious calls, callbacks and ticketsShared only when the caller asks for them.
Reachable anywhereA public number or an internal extensionSend callers to it from any queue, IVR option or agent.
AccountableEvery AI call is a normal call recordIt shows up in reporting, recordings and QC like any other call.
EnginesOpenAI for listening and the brain, ElevenLabs for the voiceKeys are held per deployment, never in application code.

Languages

Answer callers in English and Urdu, other languages on request

The AI voice agent holds natural spoken conversations in English and Urdu today, including mixed Urdu-English the way callers actually speak. The engines underneath are multilingual, so other languages are set up per number on request. Pick a language to see how the same call goes.

Other languages are set up per number on request.
AIVoice agentGreeting, persona, voice and language are set per client. One client can run several numbers, each in a different language.
UIAgent interfaceEnglish and Urdu today, chosen per client along with date and time formats. More interface languages on request.
AI voice agent · EnglishExample call
Demo
Same data, same booking formHands off to an agent who speaks the language

Business phone system

A complete PBX for the whole office, not just the call center

Every employee gets an extension. The same phone system that powers your queues runs reception, sales and the back office, all from the browser.

Included in every plan

Business suite

CRM, chat, marketing and billing on the same customer record

VoiceLoom's call data lives in a full business platform, so leads, contacts and conversations are native instead of synced from somewhere else.

Add-on apps, switched on per client on request

Configured, not coded

Your industry's words, fields and data

Master data collections, the ticket form, work codes and statuses are all set by your administrator. The agent directory and the AI agent use them straight away.

Retail & e-commerce

Order status, returns, delivery complaints and win-back campaigns.

Orders · Products · Stores

Healthcare & clinics

Appointments, reschedules, test information and follow-up calls.

Providers · Timings · Services

Financial services

Account queries, collections campaigns and quality-scored calls.

Products · Branches · Plans

Real estate

Lead capture, property details and follow-up campaigns.

Projects · Units · Agents

Travel & logistics

Bookings, schedules, shipment tracking and delay notices.

Routes · Schedules · Rates

BPO & outsourcers

One isolated, branded tenant for every client you serve.

Campaigns · Teams · QC

One platform

What usually takes four subscriptions

Many teams buy a phone system, a contact center add-on, an analytics add-on and a separate CRM. VoiceLoom ships them together.

CapabilityVoiceLoomWhat it often takes elsewhere
Office phone system with extensions, IVR and queuesIncludedPhone system subscription
Queues, wallboard, listen / whisper / bargeIncludedContact center product, priced per agent
99-chart reporting with CSV, XLSX and PDF exportIncludedAnalytics add-on
AI voice agent that books from your data, in your callers' languageContact Center + AI planAI receptionist add-on, usually English-first
Tickets with your own form, callbacks, CSATIncludedSeparate help desk
CRM, live chat and email marketing on the same recordAdd-on appsSeparate CRM and marketing tools
Resell under your own brand, one database per clientPartner planReseller programs, usually under the vendor's brand

Pricing

Per-user pricing, no contract

Every plan includes the browser softphone, the business phone system and a 14-day free trial. Bring your own carrier or buy numbers from us.

Phone numbersLocal and toll-free numbers billed at carrier rates, or bring your own trunk from Telnyx, Twilio, RingCentral or Zong.
AI minutesEach AI plan includes a monthly pool of AI voice minutes. Extra minutes are billed per minute.
Business suite appsCRM, email marketing, team chat, calendars, surveys, projects and invoicing, switched on per client and added per user.

Prices in USD per user per month. Taxes and calling usage billed separately. Annual plans are billed once per year.

Partners

Sell VoiceLoom under your own name

The platform was built multi-tenant from day one. Partners create client accounts in minutes, each with its own web address, logo, login screen and database.

IT providers & resellers

Your brand, your prices, recurring revenue

  • Self-serve client provisioning with automatic subdomain and TLS certificate
  • Logo, login background and sidebar brand per client
  • Wholesale pricing, you set the retail price
  • Demo tenant and training for your team

Carriers & telecom operators

Add a contact center to every trunk you sell

  • Bundle VoiceLoom seats with your SIP trunks and numbers
  • Carrier presets already built in, including Zong and Telnyx
  • Runs on shared or dedicated infrastructure
  • Local-language interface and AI agent for your business customers

Platform & security

Built so one client can never see another

FAQ

Common questions

Do agents need to install anything?

No. Agents sign in at your company's own web address and the softphone registers in the browser within seconds. Any headset works; the phone itself is the browser.

Can I keep my current carrier and numbers?

Yes. Add your own SIP trunk with the built-in presets for Telnyx, Twilio, RingCentral and Zong, and point each number at a queue, extension or IVR. You can also buy new numbers through us.

How does the AI agent know our prices and schedules?

It reads the same master data and knowledge base your agents use in the Directory. Import a spreadsheet, map the columns, and the AI answers from it. It never invents a price or a time.

What happens when the AI can't help?

It transfers the caller to an Available agent whose phone is idle. If nobody answers within 20 seconds, the caller comes back to the AI, which offers another agent or records a callback.

Where is our data kept?

Each client has its own isolated database. Calls, tickets, agents, settings and reports never share a database with another client, and recording access is logged with user, time and IP.

Which languages does the AI agent speak?

English and Urdu are in production, including mixed Urdu-English. The engines are multilingual, so other languages are set up per number on request. Each client sets the language, greeting and voice for each of its numbers.

Can I resell VoiceLoom to my own customers?

Yes. The Partner plan gives you white-label branding, self-serve client provisioning and wholesale pricing.

Put your first call through VoiceLoom today.

Create an account, connect a number, invite your agents. Your 14-day trial starts right away.